Pastel Roast — Frequently Asked Questions
One cup. One day. Keep going.
About Pastel Roast
What is Pastel Roast?
Pastel Roast is a coffee brand designed for modern workdays.
Our color-coded 365 Series helps teams quickly identify each coffee and choose one based on the moment in the workday.
What is the 365 Series?
The 365 Series is our core coffee collection.
It includes four coffees:
- 365 Blue — Morning Blend — Medium Roast
- 365 Red — Workday Blend — Medium-Dark Roast
- 365 Green — Reset Decaf — Decaf Medium Roast
- 365 Black — Deep Work Blend — Dark Roast
Blue to start. Red to drive. Green to reset. Black for deep work.
How should our team choose between Blue, Red, Green, and Black?
Choose based on both roast level and the moment in your workday.
- Blue is a medium roast for mornings.
- Red is a medium-dark roast for the middle of the workday.
- Green is our decaffeinated medium roast for afternoons, evenings, or whenever a decaf option is preferred.
- Black is our darkest roast for those who enjoy a richer, darker coffee profile.
Is 365 Green decaf?
Yes.
365 Green is the decaffeinated coffee in the 365 Series.
What size are the bags?
Each bag contains 12 oz (340 g) of coffee.
Where is your coffee roasted?
Pastel Roast coffee is roasted in the United States.
Ordering Basics
Where do you ship?
We currently ship within the United States only.
International shipping is not available at this time.
When will our order arrive?
Delivery timing depends on fulfillment processing, carrier operations, weather, holidays, regional disruptions, and other circumstances beyond our reasonable control.
Any delivery estimate shown during checkout or in your order confirmation is an estimate only.
We cannot guarantee a specific delivery date.
If you have questions about your shipment, please contact support@pastelroast.com.
Can we change or cancel an order?
If you need to change or cancel an order, please contact support@pastelroast.com immediately and include your order number.
Orders may enter roasting, labeling, packaging, or fulfillment shortly after purchase.
Cancellation and modification requests are not guaranteed.
Once an order has entered fulfillment or can no longer be modified through our fulfillment process, it cannot be changed or canceled.
We will review your request and confirm whether any changes are still possible based on the order's fulfillment status.
Nothing in this FAQ limits any rights available under applicable law.
The Paid Office Trial
What is the Paid Office Trial?
The Paid Office Trial is a fixed four-coffee set that allows your team to experience the complete 365 Series.
It includes:
- One 365 Blue
- One 365 Red
- One 365 Green
- One 365 Black
Each bag contains 12 oz (340 g) of coffee.
The configuration is fixed.
Coffee substitutions and custom combinations are not available for the Paid Office Trial.
Does purchasing the Paid Office Trial start a subscription?
No.
The Paid Office Trial is a one-time purchase only.
It does not create a subscription, recurring shipment, or future purchasing obligation.
Who is the Paid Office Trial for?
The Paid Office Trial is designed for offices, startups, coworking spaces, and workplace teams evaluating Pastel Roast for office use.
Is the Paid Office Trial limited?
Yes.
The standard Paid Office Trial is limited to:
- One trial per company
- One delivery address
Companies needing larger quantities should submit a Pastel Roast Business Inquiry Form.
Does the Paid Office Trial include a future-order discount or credit?
No.
The Paid Office Trial does not automatically include any future-order discount, coupon, or credit.
Future commercial terms are discussed separately.
What happens after the Paid Office Trial?
Nothing happens automatically.
If your company wishes to continue, you may purchase the 365 Core Set or submit a Pastel Roast Business Inquiry Form for larger, recurring, or customized business orders.
What is the 365 Core Set?
The 365 Core Set includes:
- 365 Blue
- 365 Red
- 365 Green
Office & Business Orders
Do you offer office coffee programs?
Yes.
We support offices, startups, coworking spaces, and workplace coffee programs.
Companies may begin with the Paid Office Trial or contact us regarding larger business orders.
Can we request recurring office coffee supply?
Yes.
Recurring office coffee programs are available upon request.
Products, quantities, pricing, fulfillment, and delivery arrangements are confirmed separately.
The Paid Office Trial does not automatically establish a recurring order.
Can we request larger quantities or a different mix of coffees?
Our standard online configurations are fixed.
If your company requires larger quantities or a different product mix, please submit a Pastel Roast Business Inquiry Form.
Availability depends on:
- Product availability
- Order quantity
- Destination
- Requested timing
Custom configurations cannot be guaranteed.
Do you support corporate gifting?
Yes.
We accept corporate gifting and team-order inquiries.
Current Phase 1 fulfillment uses standard packaging.
We do not currently offer:
- Custom gift boxes
- Presentation boxes
- Company-branded packaging
Printed inserts- Explanation cards
- Personalized gift messages
Each standard order ships to one delivery address.
Companies requiring larger or specialized gifting arrangements should submit a Pastel Roast Business Inquiry Form.
Can one order be shipped to multiple offices or employees?
No.
Standard online orders currently ship to one delivery address.
Companies needing multiple delivery locations should either place separate orders or contact us through the Business Inquiry Form.
Business Inquiries
How do we contact Pastel Roast about business orders?
Please submit a Pastel Roast Business Inquiry Form.
Include:
- Your name
- Company name
- Business email
- Office or delivery location
- Estimated quantity
- Preferred timing
- A brief description of your request
We will review your inquiry and respond regarding available options and next steps.
Larger, recurring, corporate, bulk, custom, or individually quoted orders may be subject to separate commercial terms provided in the applicable quotation, invoice, purchase agreement, or order confirmation.
Response times may be longer during periods of high inquiry volume or holidays.
Personal information is handled in accordance with our Privacy Policy.