Shipping policy
Last updated: August 21, 2026
This Shipping Policy applies to standard online orders placed through the Pastel Roast website. It should be read together with our Terms of Service and Refund & Return Policy.
Shipping Destinations
Pastel Roast currently ships only to addresses within the United States.
International shipping is not currently available.
On-Demand Fulfillment and Processing
Pastel Roast coffee products are generally prepared through an on-demand production and fulfillment process after an order is received and payment is successfully processed.
Orders generally require approximately 2-5 business days to process before being transferred to a shipping carrier. Processing times are estimates only and may vary based on order volume, payment status, product availability, production schedules, holidays, or other operational circumstances.
Shipping and Delivery Estimates
After a package is transferred to the carrier, delivery generally takes approximately 1-5 business days.
Estimated delivery dates shown during checkout or in order communications are estimates only and are not guaranteed.
Expedited shipping is not currently available.
Shipping Rates
Any applicable shipping charges will be displayed during checkout before the order is completed. Shipping charges may vary depending on the destination, package, available carrier service, and other order-specific factors.
Shipping Carriers
Orders may be shipped through carriers such as USPS, UPS, or FedEx. The carrier and service used for a particular order may be selected based on the package, destination, and available shipping options.
Pastel Roast does not guarantee that a specific carrier or carrier service will be used for an order.
Tracking and Pre-Shipment Status
When tracking information becomes available, it may be sent through the contact information associated with the order.
A tracking number or a pre-shipment status does not necessarily mean that the carrier has physically received the package. The package may still be in the final production, packing, or carrier-pickup stage. Tracking activity may not appear until the carrier performs its first physical scan.
For questions about order status, tracking, or shipping updates, contact orders@pastelroast.com.
Shipping Address Accuracy and Changes
Customers are responsible for providing a complete and accurate shipping address during checkout. Please review the shipping information carefully before submitting an order.
Address-change requests should be sent to orders@pastelroast.com as soon as possible. We will review the request, but we cannot guarantee that an address can be changed after the order is submitted.
For purposes of this policy, the Fulfillment Cutoff is the point at which an order can no longer be modified or cancelled within the applicable production and fulfillment process. Address changes and cancellations are not guaranteed after the Fulfillment Cutoff.
Delays, failed delivery, or other costs resulting from an incorrect or incomplete address supplied by the customer may not qualify for a replacement, store credit, or refund, except where required by applicable law. Any available resolution will be determined under our Refund & Return Policy.
Delivery Delays
Actual processing and delivery times may vary due to:
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Fulfillment processing
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Carrier operations
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Weather
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Holidays
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Regional disruptions
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High order volume
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Incorrect or incomplete delivery information
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Other circumstances beyond our reasonable control
Although we work to ship orders promptly, we cannot guarantee a specific shipment or delivery date.
Lost, Damaged, Incorrect, or Missing Orders
If an order arrives damaged, incorrect, defective, or with an item missing, contact support@pastelroast.com within 7 days of tracked delivery.
Depending on the issue, we may request:
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The order number
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Photographs of the product
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Photographs of the outer packaging
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A photograph of the shipping label, where applicable
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A brief description of the issue
If tracking shows that an order was delivered but the customer did not receive it, contact support@pastelroast.com promptly. Delivered-but-not-received claims require review and do not automatically qualify for a replacement, store credit, or refund.
Lost-in-transit, damaged, incorrect, defective, missing-item, and delivered-but-not-received cases are reviewed under our Refund & Return Policy. Available remedies, if any, are determined based on the circumstances, supporting information, applicable law, and the terms of that policy.
Do not send coffee or other products back unless Pastel Roast provides explicit written instructions.
Business, Bulk, Wholesale, and Custom Orders
Bulk, wholesale, corporate, custom, or individually quoted orders may be subject to separate shipping arrangements and written terms provided in the applicable quotation, invoice, purchase agreement, or order confirmation.
Where separate written commercial terms apply, those terms will govern the applicable order.
For business, bulk, wholesale, corporate, or custom-order inquiries, contact business@pastelroast.com.
Contact
For order status, tracking, shipping updates, address corrections, or cancellation requests:
For damaged, incorrect, defective, missing, lost, or delivered-but-not-received orders:
For business, bulk, wholesale, corporate, custom, or individually quoted orders: